Department/Office: Charter

Duty Station: Pangandaran

Type of Contract: Contract

Organizational Setting and Reporting

This position is located in the Charter Department of Susi Air. You will report to the Charter Supervisor and work in close coordination with operations, sales, and third-party partners to ensure smooth charter flight execution and excellent client service.

Responsibilities

Under the supervision of the Charter Supervisor, the incumbent will be responsible for the following duties:

Coordinate charter flight operations from inquiry to execution, ensuring client requirements are accurately captured and fulfilled.
Act as the main point of contact for clients, providing timely updates and solutions for any operational changes or special requests.
Prepare, manage, and archive all necessary charter flight documentation, including flight itineraries, manifests, and agreements.
Liaise between internal departments (e.g., Operations, Finance) and external vendors to ensure seamless service delivery.
Support sales activities by responding to charter requests, assisting with quotations, and tracking charter utilization.
Monitor and follow up on time-sensitive requests to ensure on-time performance and customer satisfaction.
Stay informed on all client-specific needs, VIP protocols, and compliance requirements related to charter operations.

Competencies

Communication – Excellent verbal and written communication skills in English and Bahasa Indonesia; able to convey information clearly and professionally.

Customer Service Orientation – Demonstrates responsiveness and a client-first attitude; able to build lasting relationships with charter clients.

Planning and Organizing – Strong time management skills with the ability to handle multiple priorities under pressure.

Attention to Detail – Accuracy in handling flight details, documentation, and client instructions is critical.

Interpersonal Skills – Ability to work effectively with diverse teams and external partners.

Education

A diploma (D3) or bachelor's degree (S1) in Business, Aviation Management, Public Relations, or a related field is required.

Work Experience

Prior experience in charter flight coordination, customer service, or aviation-related roles is an asset but not mandatory.
Proficiency in Microsoft Office tools is required.
Flexibility to work outside regular office hours, including weekends or holidays, is essential.

Languages

Fluency in English and Bahasa Indonesia is required.

Assessment

Qualified applicants will be evaluated through an HR interview to determine suitability for the role

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